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Welcome to the GGY CLIENT Support Section

As part of your AXIS Maintenance package, clients are always welcome to contact GGY for assistance via our web portal, phone or e-mail. Client support is available between 9 a.m. and 6 p.m. Eastern Time (excluding weekends and holidays). Please have the following information available:

  • AXIS version number
  • Module(s) and levels (Cell, Fund, etc.) involved
  • Incident Report number (if one is known)

We will respond to your question(s) as quickly as possible, and we have set a service standard to contact you within one business day. Please note that depending on the complexity of the question, it may take longer to provide you with a complete answer, but we will notify you of the status.

When you send initial questions by e-mail, we will send you an acknowledgement indicating we have received your message, assigning an Incident Report (IR) number you can reference in follow-up questions and/or calls.

Contact us using our Support Options:

For clients in Asia, support is available in your time zone. Please send any requests for support to axisasia@ggy.com.

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