AXIS Support

As part of the AXIS Maintenance package, we provide our clients with useful knowledge resources. We connect you to assets and resources so your experience with the system is fast, productive, and enjoyable.

Client Support

Clients are welcome to contact us directly for assistance either by phone or e-mail. We will respond to your questions as quickly as possible.

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Knowledge Base

Our Knowledge Base articles, maintained in real-time, help our clients understand not only calculations in AXIS but also system functionality so they can be more productive in their day-to-day work.

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AXIS System Help Text

The main source of AXIS system documentation is a comprehensive collection of Help text available both online and inside any AXIS deployment. It includes a general User Guide, and user Reference Manual with thousands of context-specific Help Topics. We similarly support our other applications, and continue to update a roll-up of our most commonly requested issues.

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Enhancements and Bug Fixes

This tool allows you to search our comprehensive database of enhancements and bug-fixes covering all changes made by version in AXIS for the past 20 years. This invaluable resource helps you understand what new functionality has been introduced as well as if any enhancements or bug fixes will impact calculated results from your models when you move to an upgraded version of AXIS. You can also view changes made to assumption fields between any two versions.

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IT Professionals Support

We provide a full range of support and resources to IT Professionals supporting the AXIS actuarial modeling teams at their companies.

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Best Practices

There are many ways our software can be used in practice. "Best practices" are not easy to define and are seldom absolute, as they could depend on the user's priorities, resources, risk management and model governance philosophy. User discipline and care and effort spent in planning, validating and documenting their approach to AXIS model implementation are more important than following any single technique in designing the model.

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